1. Refund eligibility
All purchases are subject to applicable consumer protection laws.
Customers may request a refund in cases of duplicate or incorrect charges, failure to deliver purchased services, technical faults affecting the purchased service, or other circumstances where a refund is required by applicable law.
Refund requests must be submitted to support@chatus.net with the transaction details and a description of the issue.
We will review refund requests and communicate our decision within a reasonable timeframe, in accordance with applicable laws and the payment provider's procedures.
Nothing in this policy limits the customer's statutory consumer rights.
2. Cancellation
VIP subscriptions renew automatically according to the term, price and billing frequency shown at checkout. To prevent the next recurring charge, cancel automatic renewal before the next billing date using the subscription management options available in Telegram or the Bot. If you cannot find the cancellation option, contact support@chatus.net for assistance. Cancelling automatic renewal does not itself refund a previous purchase. Refund requests are reviewed under this Policy and applicable consumer protection laws.
3. Requests and payment disputes
Include the transaction identifier, purchase date, purchased service and a description of the problem. Do not send full card details, passwords or Telegram login codes.
For disputed charges, you may contact the relevant payment provider or bank using its dispute procedure and deadlines. Contacting our support does not limit your right to dispute a payment or extend the provider’s deadlines. Refund processing and the time when funds become available depend on the payment provider and applicable law.
4. Contact
MALJOY LTD. Suite 12 2nd Floor Queens House, 180 Tottenham Court Road, London, United Kingdom, W1T 7PD. Support: support@chatus.net.